Privacy Policy

1. Who We Are

TRUSCREN Africa ("we", "us", "our") operates the website at truscrenafrica.com. We are a phone screen supplier and repair training provider based at Spintex, Shell Signboard, Accra, Ghana. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or services.

2. Information We Collect

We may collect the following types of personal information:

• Account information: Name, email address, phone number, and chosen course when you create a TRUSCREN TECH HUB account
• Contact enquiries: Any information you voluntarily share when contacting us via WhatsApp, phone, or our website enquiry forms
• Usage data: Browser type, pages visited, time spent on the site, and referring URL — collected automatically via standard web server logs

We do not collect payment card details directly. Any payment transactions are handled through agreed offline or third-party channels.

3. How We Use Your Information

We use your personal information to:

• Create and manage your TRUSCREN TECH HUB training account
• Process product orders and training enrolments
• Respond to enquiries and provide customer support
• Send important updates about your order, course, or account
• Improve our website and services
• Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

4. Data Storage and Security

Account data entered on our website is stored securely using Supabase, a cloud database platform with industry-standard encryption and security practices. We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse.

However, no method of internet transmission or storage is 100% secure. You share information at your own risk.

5. Cookies and Tracking

Our website may use browser cookies and local storage to maintain session state and improve your experience. We do not currently use third-party advertising cookies or cross-site tracking tools. You can disable cookies through your browser settings, though this may affect some website functionality.

6. Third-Party Services

Our website integrates with the following third-party services, each of which has its own privacy policy:

• Supabase — user account and data storage (supabase.com/privacy)
• Google Fonts — font delivery
• WhatsApp — customer communication via WhatsApp Business links
• Google Maps — embedded maps on our contact page

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Withdraw consent for non-essential data processing at any time

To exercise any of these rights, contact us via WhatsApp at +233 54 122 4699.

8. Children's Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this page periodically. Your continued use of our website after changes are posted constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• WhatsApp: +233 54 122 4699
• Phone: +233 54 122 4699
• Address: Spintex, Shell Signboard, Accra, Ghana